Birdeye provides reputation and customer experience software for businesses that depend on local search and online reviews. It was founded in 2012 by Naveen…
Birdeye provides reputation and customer experience software for businesses that depend on local search and online reviews. It was founded in 2012 by Naveen Gupta and Neeraj Gupta and is headquartered in Palo Alto, California.
The product addresses a problem specific to businesses with physical locations. A dental practice, dealership, restaurant group or clinic is found largely through local search results and map listings, where the number, recency and rating of reviews strongly influence whether a prospective customer makes contact. Managing that across dozens or hundreds of locations and several review sites is impractical by hand.
Birdeye automates review requests after a customer interaction, aggregates reviews from many platforms into one dashboard, routes responses and flags negative feedback for follow up. Around that core it offers business listing management so that location details stay consistent across directories, messaging that lets customers text a business, survey tools, appointment booking and referral features.
Customers are typically multi location businesses and franchises in healthcare, automotive, home services, retail, hospitality and professional services.
Roles cover software engineering, machine learning and natural language processing applied to review analysis, product management, sales and customer success, with engineering presence in the United States and India.
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Birdeye operates in customer experience software, is headquartered in Palo Alto, California, USA, employs around 501-1,000 people.
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